To ensure that our clients receive the appropriate support and a high-quality service.
The Role
* Carry out care calls to a high standard building a strong relationship with Clients.
* Conduct client Quality Assurance visits.
* Create, update and audit client care plans and assist with digital care planning.
* Maintain accurate Client and Care Professional records on Home Instead software.
* Conduct Client and Care Professional introductions.
* Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
* Support and mentor Care Professionals.
* Provide support to the Client Experience team.
* Maintain regular contact with Clients and Care Professionals.
* Any other duties as directed by your line manager.
* Participate in on-call duties as required.
* Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
* Carry out any other duties deemed necessary for the successful operation of the business.
Must have full driving license and means of transport to visit clients.
* Experience in the care sector delivering a wide range of personal care services.
* Experience of working with Medication Administration Record sheets and medication.
* Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
* Knowledge and understanding of legislation and regulations specific to Health and Social Care.
* Good communication skills with the ability to build rapport quickly.
* Must understand the importance of confidentiality working within current legislation.