1. Monday - Friday
2. 8 hour shift
About Our Client
Our client is a major player, employing over 2000 people across various locations. With a significant presence in Eastbourne, they focus on providing high-quality services to their extensive clientele.
Job Description
Responsibilities for a Customer Service Advisor
3. Respond to customer enquiries promptly and professionally
4. Resolve customer complaints and issues to their satisfaction
5. Maintain accurate records of customer interactions
6. Collaborate with team members to improve customer service processes
7. Promote company's products and services where necessary
8. Assist in customer retention and repeat business strategies
9. Provide feedback on customer experiences and expectations
10. Participate in ongoing customer service training and development
The Successful Applicant
A successful Customer Service Advisor should have:
11. Strong communication and interpersonal skills
12. Ability to resolve issues and handle complaints effectively
13. High level of customer service orientation
14. Familiarity with CRM systems and practices
15. Proactive attitude and ability to work in a team
What's on Offer
16. An estimated salary range of £22- 24,000
17. Opportunity to work in a professional and friendly environment
18. Opportunities for career progression within the company
19. The chance to work in the vibrant location of Eastbourne