We are seeking a proactive and detail-oriented individual to provide efficient administrative and typing support to the Adult ADHD Team.
In this role, you will offer flexible administrative assistance to the entire ADHD team, as directed by the Administration Manager, to ensure smooth operation and meet service needs.
This position requires adaptability and the ability to perform a variety of administrative and typing tasks as the services evolve.
Main duties of the job
1. Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner.
2. Receive telephone calls, accepting messages on behalf of members of the ADHD team, taking appropriate action where necessary.
3. Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner.
4. Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing. Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place and updating patient records.
5. Process urgent referrals and arrange appropriate outpatient appointments.
6. Participate in team and Trust meetings as requested.
Person Specification
Qualifications
* Level III Word Processing or Typing qualification. NVQ Level 3 Business Administration or willing to work towards. Audio Typing.
Experience
* Previous administrative experience.
* Experience of contact with users of mental health services.
Additional Criteria
* Compassionate -- exceptional interpersonal skills with the ability to communicate effectively with patients, carers and relatives, remaining sensitive and empathetic.
* Ability to recognise and manage challenging situations in a calm and professional manner.
* Listens to others' views on respecting and valuing individual patient needs.
* Excellent interpersonal and communication skills (written and verbal).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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