Job Description
Grosvenor Casino - Luton
Can you work in a busy environment, ensuring that financial regulation is followed by your team, customers are looked after, the security and operational efficiency of the cash desk is a priority, and you are responsible for protecting the company's assets?
Grosvenor Casino requires an experienced cashier to lead its cash desk operations. An important function of this role is being a coach and mentor to the rest of your team, developing and keeping them engaged.
Responsibilities
1. Acknowledge, welcome and assist customers in all areas
2. Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
3. Collaborate and work as part of the larger casino supervisory team
4. Compliance with the Gambling Act, licensing objectives, codes of practice, AML, and Safer Gambling regulations
5. Ensure that financial transaction thresholds are adhered to by all members of the team and where appropriate, exceptions escalated to the Duty/Gaming manager
6. Be accountable for the protection of all company assets assigned to your charge
7. Follow security procedures and develop new processes in liaison with the gaming/casino managers to improve efficiency and keep assets secure
8. In liaison with the gaming managers, train and develop a pool of cash desk breakers
9. Conduct regular appraisals and reviews for team members
10. Report to the Casino Manager (Hosting/Gaming)
Qualifications
1. A history of accurate transactional work as a Cashier to act as a role model to other cashiers
2. A strong understanding and familiarity with all legislation, codes, and procedures relating to the cash desk to act as a point of reference for cashier training and queries, and to conduct cash desk competency interviews
3. A thorough understanding of the cash desk computer system
4. A current PFL licence issued by the Gambling Commission
5. Must be able to work shifts at any time of the day, including weekends and bank holidays
Additional Information
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