Job description
Our client are currently recruiting for an experienced Service Advisor to join their team in Newcastle. They are looking for someone who has a proven commercial parts experience ideally within a franchised dealership.
You must provide the highest standard of quality and service; and build and maintain strong and lasting relationships with new and existing customers. As a Service Advisor, you will be a key player in managing the efficient flow of parts and supplies to support our operations.
Service Advisor
Key Responsibilities:
1. Act as the first point of contact for customers, delivering outstanding service.
2. Schedule and manage vehicle service bookings efficiently.
3. Provide accurate advice on repairs, services, and warranties.
4. Liaise with workshop technicians to ensure smooth operations and timely updates for customers.
5. Maintain detailed records of customer interactions and service history.
6. Handle inquiries and resolve issues promptly and professionally.
7. Generating and processing Invoices for the customer after the service or r...