Main area: Clerical
Grade Band: 2
Contract: Permanent
Hours: Full time - 37.5 hours per week (Flexible working 8.00 am - 8.00 pm)
Job ref: 287-DSS-456-24
Employer: Liverpool University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Aintree
Town: Liverpool
Salary: £23,615 per annum
Salary period: Yearly
Closing: 27/01/2025 23:59
Clerical Officer
Band 2
Job overview
BAND 2 RECEPTIONIST/CLERICAL OFFICER
This busy X-Ray Department based at LUFT has a full-time Band 2 receptionist/clerical officer post available to work cross-site at Aintree and Litherland Health Centre.
This post will involve working as part of our reception/clerical team encompassing all the reception desks of the Directorate.
Candidates must possess excellent organisational, communication, and IT skills to provide an optimum level of customer service to patients, both in person and over the telephone.
The post holder must be self-motivated, work well under pressure, and enjoy working with a diversity of people.
The successful candidate will work in a friendly environment with a proactive team who will assist in your personal development. You should have a kind, efficient, and respectful approach and will need to be able to remain calm and professional in this busy Imaging Department.
Training will be provided for the Radiology System.
NHS experience is desirable.
Main duties of the job
To carry out reception and administration duties, inputting and extracting data onto the patient administration system (PAS) and the departmental CRIS system (Computerised Radiology Information System, CRIS) and to search the patient database for existing records, ensuring all records are accurate and up to date.
Working for our organisation
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
Detailed job description and main responsibilities
Maintain a high standard in all aspects of work.
To rotate to all areas of the Radiology department, including Main X-ray, CT/MR, Ultrasound, A+E X-ray, Nuclear Medicine.
To input and extract data onto the patient administration system (PAS) and the departmental RIS system (Computerised Radiology Information System, CRIS) and to search the patient database for existing records, ensuring all records are accurate and up to date.
Reception duties for all areas of the Radiology department, including enquiries from medical staff, other hospitals, GPs, and members of the public.
Dealing with telephone and direct communication enquiries from the public and other health professions.
Sending and retrieval of faxes on a daily basis.
Co-operation with and provision of assistance where necessary to all medical, nursing, and other hospital staff.
Person specification
Other
* Ability to adapt and a flexible approach to change
Skills
* Excellent organisational skills
* Excellent customer care skills
* Ability to use Word / Excel
Knowledge
* Understanding of issues around confidentiality
Experience
* Experience of dealing with confidential matters
* Experience of working in a busy office
Qualifications
* GCSE/Equivalent
Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.
Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.
The Trust is committed to promoting a healthy work-life balance and will consider a variety of flexible working arrangements from day one of your employment.
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge, and experience and aim for a workforce demography representative of the local community.
This organisation has a zero-tolerance approach to the abuse of children, young people, and vulnerable adults. All staff must ensure they adhere to the organisation's safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.
Contact
Louise Cunningham - 0151 529 4133 - Clerical Co-ordinator
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