Standardisation Team Leader
Permanent
Milton Keynes £26,300.00
On-Site
Are you ready to lead a team to success and make a lasting impact?
Do you have a passion for transforming customer service and driving efficiency in event planning?
At AQA, we are seeking a dynamic and dedicated Standardisation Team Leader to join our team and play a key role in delivering world-class customer service and operational excellence.
As a Standardisation Team Leader, you'll have the opportunity to shape the performance of a small team of 2 while overseeing seasonal staff during peak periods. Your leadership will drive consistency, efficiency, and quality in process delivery and customer interactions, helping us deliver exceptional customer service to both internal and external stakeholders.
What will I be doing?
1. Event Planning and Coordination: Manage the end-to-end process of organising art & design qualification events, including liaising with suppliers, couriers, and teachers to ensure smooth operations.
2. Lead and Develop a High-Performing Team: Manage a team of administrators, coach staff performance, and ensure alignment with business objectives and quality standards.
3. Continuous Improvement: Lead initiatives to drive improvements in customer experience, cost-saving strategie...