Administer the current volunteer database, and support with data cleansing in preparation for migration to a new Volunteer Management System. Ensure rota coverage of volunteer roles at the Brentry site. Manage the Volunteer email Inbox responding to general enquiries in a timely and professional manner. Creating volunteer ID and till card badges for retail volunteers and staff. Exiting retail volunteers on our till system database. Maintain basic office systems and processes. Support the Head of Volunteering to ensure access control, quality, retention, and security of volunteer data. Support the functionality development, testing and user support of the new Volunteer Management System (VMS) as needed. Support the administration of volunteer engagement events. Support the collection, analysis, and presentation of volunteer monitoring data, including the bi-annual volunteer survey. Manage and prioritise allocated workload to meet deadlines in a continually changing work environment. Present a professional, positive image both internally and externally and work collaboratively with colleagues. Proactively manage all activities under your remit, identifying opportunities to improve processes. Correspond professionally, sensitively and appropriately with all volunteers. Deal sensitively with confidential information while understanding and abiding by SPH Supporter Record Policy. To perform any other reasonable tasks as requested by your line manager.