Solution47 Recruitment are seeking a Customer Service Manager for a client in the heart of Saffron Walden.
The focus of this role is to ensure our client's Customer Service Team is offering a high level of service to customers, clients, and suppliers.
Responsibilities:
1. Oversee all customer contact from sales
2. Complaint resolution
3. Ensure your team provides the very best customer service
4. Manage all interactions with customers and suppliers and ensure these are done effectively and efficiently.
5. Ensure all team emails, live chats, and calls are handled to a high standard
6. Provide guidance and training
7. Keep up to date with current products and ranges
8. Manage staff rota
The ideal candidate will have:
1. Excellent customer service skills
2. Strong verbal and written communication
3. Proven leadership skills and qualities
4. Ability to work under pressure
5. Ability to multi-task
6. Good interpersonal skills
Job Info
Job Title: Customer Service Manager
Company: CV-Library
Location: Saffron Walden
Salary: £30,000 Per annum
Posted: [Date not provided]
Closes: Jan 18th 2025
Sector: [Sector not provided]
Contract: Permanent
Hours: Full Time #J-18808-Ljbffr