Ocean Housing have an exciting opportunity for a Neighbourhood Services Officer to join their team who can provide an efficient, effective and customer focused housing management service to the Company’s tenants and promote and facilitate the involvement of tenants in the management of their homes. As part of your role you will have a geographical patch area where you will cover the following services: Estate and tenancy management Tenancy Checks Estate Inspections Grounds Maintenance and Communal cleaning Contract Monitoring Sign post to Relevant Support and Advice agencies Letting of properties (Garages as requested) as required Repairs logging Tenant consultation and participation Community development Liaison with supported housing staff (internal or external) You will liaise with various external organisations and internal departments to maintain an excellent landlord/tenant relationship. It will in addition be your responsibility to manage anti-social behaviour and neighbour disputes and take appropriate action in conjunction with other agencies. You will be educated to A Level Grade A-C or equivalent level 3 qualification. It is essential that you have experience of social housing management, dealing with clients in stressful situations and delivering face to face customer service. You will have good administrative and organisational skills and have experience of effectively dealing with difficult and challenging situations along with demonstrating patience, diplomacy and having the ability to show empathy for customers whilst balancing the needs of the business. The role requires you to be able to transport yourself to various locations and a Standard DBS check is required. For further details please refer to the job description and person specification Benefits - 27 days holiday (plus Banks) - Professional Membership cost - Company Sick Pay Scheme - Workplace Pension including Death in Service Benefit - Home Office Work Payment - Medicash - Health Cash Plan (includes Dental and Optical) - Cycle to Work Scheme - Rewards and Recognition Scheme - On site Parking - Employee Assistance Programme - Family Friendly Policies Ocean offers a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. There will be a need for employees to travel to St Austell and work from the head office for meetings, training and general day to day team requirements. Closing Date: Sunday 16th March at Midnight Interviews to be held: Thursday 27th March, face to face Interviews will be conducted Face to Face at our Head Office in St Austell but this could be subject to change at short notice. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible The Company Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall. We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme. At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in. Mission Statement “To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.” At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job. Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task. Benefits Family friendly Committed to Training and Developing our Employees Cycle to Work Values Honest, Enthusiastic and Always Positive Passionate about Customer Service Quality and Value in all we do Innovative, Ambitious and Brave for the future of our Business, Customers and Communities Gallery Previous Next 2022 Award Winner Best Place to Work at Cornwall Business Awards 2022 Sponsored by the Skills Hub “This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done” Documents