Are you an experienced administrator with excellent attention to detail and IT skills? Do you have a passion for supporting services to deliver exceptional quality care to our patients? Are you a people person and enjoy a challenge? As a Booking Centre Team leader, you will coordinate and support your team to ensure consistently high levels of quality and performance are achieved in our Outpatient Booking Centre.
This role is ideal for a dynamic individual looking to expand their knowledge and leadership experience within the NHS. You will be responsible for the day-to-day operational management of your team, supporting the Booking Centre Manager to deliver a first-class patient experience.
This is a job-share role which requires Team Leader cover from Monday to Friday 08:00 -17:00.
You will manage a multi-skilled team and contribute to promoting a positive team-based attitude within the Booking Centre. Applicants will be organised, hardworking, adaptable, committed, and motivated, to help us provide a patient focused service. The role is varied and busy and you will need to have a flexible approach with changing priorities.
To lead and support a team of Booking Operatives, changing and cancelling appointment bookings for specialties.
To encourage teamwork and foster a positive working environment. The post holder will be responsible for the supervision and efficient running of the Trust's Outpatient Booking Team. The post holder will supervise and support the team, ensuring high quality patient experience and assisting with continuous service development.
To provide support to the Booking Centre Manager in operational management and leadership for the department with regard to all aspects of contact centre responsibilities. To ensure all systems, policies and procedures within the department are patient centred and in accordance with the Trust's strategy.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
Some of the responsibilities include,
1. Acting as the first point of contact for routine day-to day queries and issues relating to the team. Using judgement to decide upon appropriate course of action and where necessary escalating these to the Booking Centre Manager.
2. Required to act independently, following policies and procedures, and adhering to pre-set standards. Escalating issues to the Booking Centre Manager where necessary.
3. Communicating change and implementing any new departmental procedures in a positive manner, ensuring that staff are fully aware and sufficiently trained, making suggestions on possible improvements to current working practices.
4.Supervising the quality of the work carried out by the team, providing performance feedback and addressing, or escalating any quality issues, which may arise to the Booking Centre Manager where necessary.
5.Responsibility for ensuring that departmental key performance indicators are collected and collated.
See job description for full list of responsibilities.
This advert closes on Friday 7 Feb 2025