Role: Lead Worker - South East Regional Outreach Team (SEROT)
Salary: £36,579 per annum
Contract: Fixed term until 31/03/2026
Interview date: 10/03/2025
Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker, we’ll make the best use of all your understanding, compassion and commitment.
About us…
Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.
Is our mission easy? No, but we never give up on people. Last year we helped more than 12,000 people.
Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.
About this role…
We are looking for a Lead Worker to join the South East Regional Outreach Team (SEROT).
The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.
* Manage a caseload of rough sleepers, identifying the quickest and most appropriate route off the street, and devising a plan to achieve this.
* Improve the local response to rough sleeping by coordinating joint working and collaboration between agencies.
* Represent the team at multi-agency meetings and case conferences.
* Identify gaps in local provision and research new pathways off the streets for a variety of rough sleepers, including those with no recourse to public funds.
* Work across a variety of databases to accurately record your work.
You will have:
* A strong commitment to providing a high standard of service.
* Experience working with people who have rough slept or vulnerable adults and supporting them to access services.
* Excellent organisation and time management skills in order to remain strongly outcome focused, with the experience to coordinate a high number of cases and complete tasks promptly and efficiently.
* Excellent communication skills and confidence in public speaking when representing Thames Reach externally.
* Experience in forming strong working relationships with partner agencies, being able to challenge them when required.
* Strong IT skills with experience using Outlook, online recording systems, Excel, and Word, using a tablet and a smartphone.
We are listed in the top 100 UK Best Workplaces 2023. As part of a commitment to our employees, we offer:
* Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
* Pension – we contribute 6.5% to your pension when you contribute 1.5%.
* Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
* Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
* Life assurance – four times your annual salary and critical illness cover.
* Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.
Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.
To apply visit our website and complete our application form.
Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.
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