Job Description
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Collections Advisor
Salary of £27,000
From time to time, our customers have trouble making payments on their credit card account. This might be due to health issues, job loss or even a deeper vulnerability.
As a member of our Collections Team, you’ll be there to help and support our customers in the best possible way.
Using empathy and strong communication skills, you’ll provide exceptional customer service and educate customers on next steps or signposting for further support. Every customer will have different circumstances so you’ll manage each individual situation to help find a suitable outcome for them.
What you’ll do
1. Remain customer focused and put them at the centre of every decision
2. You’ll get to grips with customers’ financial situations, figuring out their budget and helping them understand what payments are affordable for them.
3. Use your judgement when assessing the right outcome for the customer
4. Credit can be complicated. You’ll help our customers understand complex information by explaining it in really clear terms.
5. Support our customers through a range of challenging and sensitive situations taking into account any vulnerabiliti...