Assistant Director - Culture, Customer and Residents
Bexley
Job Role
Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service.
Leading and delivering the services in scope to ensure positive outcomes for residents and the management of key contracts associated with the services - for example, but not limited to, Kingston Voluntary Action, Citizens Advice, Groundworks.
Overseeing Community Grants, commissioning and other community resources and funding.
The council's role in cross-borough partnerships with the community and voluntary sector such as the Strengthening Communities Partnership and implementation of action plan and developing a Voluntary Sector Compact.
Leading and developing the implementation of a Customer Improvement Strategy and Plan - implementing the council's strategic customer service strategy, including the council's contact centre, customer fulfilment strategy and driving the action plan.
Key Responsibilities
Lead the effective commercial commissioning and implementation of contracts for the services within the remit of the role, including VCSE IAG, customer services and cultural services.
Manages the relationship with Voluntary and Community sector, Arts Council and other key partners and stakeholders.
Leads on ensuring robust contract management and service deliver...