Job Title: Customer Executive Associate Location: Poole Job Type: Full-Time Job Summary: We are seeking a dedicated and customer-focused individual to join our client as a Customer Executive Associate. In this role, you will be responsible for providing exceptional customer service, addressing customer enquiries, and resolving issues in a timely and efficient manner. You will act as a liaison between the company and its customers, ensuring a positive customer experience. Key Responsibilities: Respond to customer inquiries via phone, email, and chat. Resolve customer issues and complaints promptly and professionally. Maintain accurate records of customer interactions and transactions. Provide product and service information to customers. Collaborate with other departments to ensure customer satisfaction. Identify and escalate complex issues to the appropriate team members. Follow up with customers to ensure their issues are resolved. Qualifications: Proven experience in a customer service role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Ability to work in a fast-paced environment. Proficiency in using customer service software and tools. Benefits: Competitive salary Health, dental, and vision insurance Paid time off Opportunities for career advancement