Potensis is proud to present an excellent opportunity to join a prestigious Residential Developer who have developed an excellent reputation for delivering high quality, design led developments across London and the South East. This has been coupled with a commitment to ensuring that all customers receive the highest possible levels of customer service when purchasing a new property. In order to ensure that this is maintained, they are looking to add an experienced Customer Service Manager to join a growing region. Responsibilities will include: • Helping to develop an existing team which will grow in line with the expansion of the region • Deal with any escalated issues that cannot be resolved by junior staff members • Train and guide staff to ensure that excellent customer service is provided at all times • With the use of specialist teams, help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company • Respond to customers enquiries in a professional manner. • Ensure that all customers receive timely updates on the resolution of issues and all communication is logged effectively. Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service. This is a fast paced role and would suit someone who is organised and has a clear approach to problem solving. Experience of working within the property industry in a customer services or customer relations is preferred, though consideration would be given to anyone who gained experience in a transferable sector. For further information, please apply today.