Job Description
Looking to join a culture of excellence as a Reception Team Leader?
Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth and an exceptional career.
What will I be doing?
• Managing the team during the shift, ensuring all procedures are followed
• Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
• Proactively anticipating guests needs and looking for suitable solutions
• Conveying the hotel image and promoting company’s loyalty programme ALL
• Assisting as required with the solving of any guest feedback and handling them in an efficient and satisfying manner
• provide knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
• Caring out all operations concerning guests arrival and departure in compliance with payment procedure
• Informing guests about formalities, any special conditions relating to their stay and the services available
• Actively contributing to the qualitative and quantitative targets of the department
Qualifications
* A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position
* Knowledge of Opera / Opera Cloud PMS is advantageous but not essential
* The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
* Strong communication skills and pride in personal presentation
* Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
Additional Information
Great talent deserves great rewards so here's just some of what we are able to offer:
- Training and development programmes
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms and dry cleaning
- Recommend a friend scheme
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
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Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.