We are looking for a Housekeeping Supervisor to join our team at Chateau Denmark, a luxury boutique hotel in central London. Inspired by the birthplace of the British music scene, we embrace Denmark Street’s creativity and spirit. Chateau Denmark’s 55 rooms and apartments offer a unique blend of escapism and rebellion, showcasing exceptional craftsmanship and fierce beauty.
As a Housekeeping Supervisor, you will report directly to the Chief Housekeeper and Assistant Chief Housekeeper, overseeing the responsibilities of the rest of the team. You will be an essential part of the guest experience, helping define and maintain the Chateau Keeping standards. Bringing an unparalleled level of service, you’ll work closely with colleagues embodying a no half measures attitude.
As a member of the Chateau Denmark team, you will be part of a supportive and social place, while receiving the following benefits:
* Rooms Service Charge.
* Employees and Friends & Family rates and discounts.
* Refer a friend bonus up to £200 per referral.
* Perkbox.
* Season Ticket Loan.
* Cycle to work & workplace pension schemes.
* Employee recognition schemes and social events.
* Holiday increase by one day for each completed year of service (up to 5 days).
* And much more!
Profile:
* Previous experience in a supervisory position.
* Passion for delivering excellent housekeeping experience.
* Exceptional attention to detail.
* Being organised and proactive in managing tasks.
* Being an excellent team player, with outstanding communication and guest-facing skills.
Your duties:
* Effectively managing guest requests.
* Supervise the cleaning and maintenance of all rooms and public areas.
* Supervise the progress of tasks undertaken by the department.
* Report any technical and maintenance issues.
* Facilitate training for team members and new starters.
* Update status of guest rooms on communication apps.
* Comply with hotel safety and security protocols.
* Carry out lost property procedures.
Chateau Denmark is based at Denmark Street, London, WC2H 8LP, and the closest tube station is Tottenham Court Road, on the central, northern, and Elizabeth line.
All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process.
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