Administrative Support - Anticoagulant Service
Lancashire Teaching Hospitals NHS Foundation Trust
Looking for a new challenge? Would you like the opportunity to bring your administrative skills to a patient-facing role where you will be supporting Anticoagulant Clinics within our Trust? If so, this could be the perfect role for you!
The Anticoagulation Service is situated within Pathology at Chorley Hospital. We work across sites at Royal Preston Hospital and within the community at Bamber Bridge Clinic.
You will be guided in your role by a fantastic, friendly team of Specialist Anticoagulant Nurses and Clinic Coordinators. Our aim is to find a conscientious and well-organised individual to support the service. Within this role, you will have patient contact when assisting with clinics; therefore, excellent communication skills, a positive professional manner, and a drive to provide the best possible care for patients are essential qualities.
Main duties of the job
As the Administrative Support for the Anticoagulation Service, you will demonstrate excellent organisational and communication skills. In a polite and courteous manner, you will be responsible for providing an efficient and effective administrative role for the service, with strict adherence to Trust protocols, being aware of the need for confidentiality and compliance with information governance.
You will play a key role in the day-to-day running of the service by performing data inputting, activating and discharging outpatient appointments, managing phone calls, greeting clinic patients, and directing clinic flow.
You must be flexible when working between office-based and clinical environments, able to exercise initiative and demonstrate a consistently high standard of professionalism. You will need to be a self-motivated individual with proven administration skills, and be open and accessible to provide the required support for queries, advice, and support to patients. Excellent IT skills will be essential in managing your workload to ensure tasks are completed in a timely manner.
Job responsibilities
Duties to include but not limited to:
1. Responding to external and internal telephone queries from staff, patients, and others and referring to the appropriate person.
2. Communicating with a range of staff, patients, and visitors to the Trust, utilising a variety of communication methods.
3. Data inputting for outpatient anticoagulant clinics.
4. Activating and discharging clinic appointments in real-time.
5. Greeting patients and directing clinic flow.
6. Working alongside clinic coordinators to provide administrative support.
7. Day-to-day administration duties required for the service.
Person Specification
Qualifications and Education
1. Educated to GCSE level
2. Administrative Skills
3. Numeracy and literacy skills
4. NVQ level 2 Admin and Clerical
5. ECDL or Equivalent
Knowledge and Experience
1. Understanding of Information Governance, Data Quality, and Confidentiality
2. Previous experience of working with the public
3. Previous experience in the NHS
4. Experience of Harris Flex and other NHS systems
5. Experience with MS Office 365
Skills and Ability
1. Good written and verbal communication skills
2. Adaptable and flexible
3. Good organisational skills
4. Ability to work without close supervision in a pressurised environment.
5. Ability to deal effectively and appropriately with people at all levels and across different disciplines.
6. Attention to detail and accuracy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
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