Hub Manager
Hub Manager | Oldbury | Permanent
Salary: £40,000-£46,000
Benefits and perks:
1. An impressive holiday allowance that rises in line with your years of service.
2. Additional day off for your birthday so you can celebrate in style.
3. Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
4. Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
5. Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
6. Look after your wellbeing with access to a health and wellness program.
7. Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
8. Our ride to work scheme means you can keep fit while saving money – what’s not to like?!
9. Travel for cheaper withinterest free season ticket loans (available after a years’ service)
Who are we?
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.
This is where YOU come in!
CitySprint has an exciting opportunity for a Hub Manager to oversee all operational functions within the Out of Home (OOH) Hub Operation. In this role, you will develop and support the operations management team to achieve strategic objectives, drive revenue growth, meet SLAs, enhance efficiency, and support development in line with EBITDA goals.
The main responsibilities within the Hub Manager role are:
10. Manage and exceed all financial targets (revenue, profit, EBITDA) through continuous budget review and monitoring.
11. Review operational statistics and processes to identify efficiencies and improve productivity.
12. Control customer return volumes in line with SLAs.
13. Create, analyse, and disseminate clear operational reports.
14. Ensure compliance with all operational processes.
15. Support account management and build strong customer relationships for retention.
16. Manage and support peers to create a passionate, successful team through performance management and proactive communication, while overseeing attendance, performance, and conduct in line with company policies, addressing issues as needed.
17. Review and manage operational requirements during peak periods to minimise disruption.
18. Ensure compliance with Health and Safety regulations through risk assessments, accident reporting, relevant training, and proper record-keeping.
Skills needed for a Hub Manager:
19. Ability to achieve key customer contractual SLAs.
20. Able to manage fleet vehicle movements.
21. Experience managing a warehouse operation
22. Proven success in managing and exceeding budget target
23. Previous experience of successful team management through mentoring and development
If the Hub Manager role sounds perfect for you, we really want to hear from you!
The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check
We do not require the assistance of agencies with this vacancy – thank you in advance