We are currently seeking a Lettings Advisor (Part time 22.5 hours, temporary until February 2026). In this role you will play a vital part in providing expert advice to customers on a range of housing options, with a particular focus on supported housing for older and vulnerable individuals. You will be responsible for offering top-tier customer service, guiding clients through lettings inquiries, and ensuring their housing needs are met with care and professionalism.
Please note that this position is a maternity cover, set to conclude on the final day of February 2026.
Together Housing: We are one of the largest housing associations in the North of England, managing over 38,000 homes. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. As an organisation, we are committed to having a Diverse and Inclusive workforce. We welcome applications from candidates with any of the nine protected characteristics and are proud to be a Disability Confident employer.
Requirements
Outline of key responsibilities for the Lettings Advisor (Part time 22.5 hours)
1. Be the first point of contact for any customer requesting advice and assistance in relation to rehousing requirements or housing options.
2. Deal with enquiries regarding properties available, basic housing options, application registration, administration of waiting lists/choice-based lettings cycles, processing applications, preparation of property shortlists, and schedule appointments for viewings.
3. Engage with vulnerable customers at the application/interview stage to identify and discuss any support needs and housing options, including supported housing.
4. Carry out telephone interviews with customers in connection with the lettings service.
5. Conduct affordability and other checks to ensure potential new tenants can sustain the tenancy and provide advice about social care and support services.
6. Liaise with other teams (e.g., Neighbourhoods, Supported Housing, and Repairs) to ensure the link between the lettings process and void management is efficient and effective.
7. Ensure all properties on which we receive a notice are advertised on our systems without delay, including quality photographs and relevant information.
8. Be responsible for the verification of information provided at interview, obtaining required proof, and carrying out reference checks to encourage sustainable tenancies.
We are looking for someone who has…
1. Proven experience of customer service-focused work in either a face-to-face or telephone environment.
2. Proven ability to work as part of a team and support colleagues, taking initiative and demonstrating self-motivation to achieve results.
3. Ability to handle enquiries across a wide range of functions with minimal referral.
4. The ability to manage confidential/personal information appropriately and sensitively.
5. To present information in an accurate, clear, and considered manner (e.g., via written and oral communication).
6. A working knowledge of Microsoft Office applications, specifically Word, Excel, and Outlook.
7. An understanding of the role of Housing Associations.
In return, we are offering the successful candidate in the Lettings Advisor (Part time 22.5 hours temporary until February 2026) role…
1. Starting salary of £26,862 (pro-rata)
2. Annual pay scale increase.
3. 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
4. A flexible working environment, with a range of family-friendly policies.
5. You will be working 22.5 hours per week, Monday, Tuesday, and Thursday.
6. Hybrid Working
7. Working arrangements are flexible in line with our Smart Working culture.
8. Wide range of technical, professional, and personal development training opportunities.
9. Health and wellbeing benefits including access to GPs.
10. A range of financial and lifestyle benefits including cycle to work, vehicle leasing, and financial advice.
11. We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+, and disability.
THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!
Please ensure you fully answer the questions on the application form.
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