Customer Experience Leader - Full Time - Falkirk Retail Park - £12.25ph
The Customer Experience Leader role is driven by a desire to continuously improve the customers’ experience. This important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. You will also oversee and manage the cleanliness of the dining area and toilets. You will work closely with the restaurant management team to suggest improvements to our customer service experience.
Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve.
Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.
Benefits
1. Holiday pay
2. Service Awards
3. Meal allowance
4. Employee discounts from top high street and online brands
Training and Support
At McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created solidify your learning and make it easier for you to progress in your careers.
Flexible Scheduling
We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.
Free Meal
You’ll be entitled to a free meal during your shift.
Pension Scheme
If eligible you will be enrolled onto our pension scheme.
Employee Discounts
Discounts at hundreds of major high-street and online retailers.
Performance Reviews
Every year, you’ll have a review with your manager, which can make a real difference to your pay.
Why Work Here
Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day.
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