Job Title: Service Advisor – Premium Brand Car Dealership Location: Kidlington, Oxford, OX5 Salary: Up to £32,146.07 bonus and commission - OTE up to £42,146.07 Company Benefits Full Time and Permanent - 45 Hours a week Our client is one of the leading franchised retailer groups in the UK, partnering with many of the world’s best brands. They are now looking for a Service Advisor for their premium brand dealership in Kidlington, Oxford. Their Service Advisors are committed to delivering outstanding and trusted experiences for their customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in their Retail Centre. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from our client, you’ll be able to progress as high as you can aim. Job Duties and Responsibilities: ∙Warmly welcome and engage customers in a friendly and professional manner throughout the day ∙Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust ∙Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training ∙Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue ∙Schedule vehicles for appointments in the workshop efficiently and accurately ∙Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions ∙Maintain precise and up-to-date customer records within our clients systems for effective service management Key Skills and Qualifications: ∙Excellent communication skills, with the ability to engage effectively with customers and colleagues ∙Demonstrated experience in delivering exceptional customer service ∙Skilled at identifying customer needs and opportunities for upselling ∙Excellent time management skills and the ability to work under pressure ∙Previous experience in a target driven role, demonstrating the ability to meet goals ∙Must hold a full UK driving licence Company Benefits: ∙33 days’ annual leave, including bank holidays, rising with length of service. ∙Retail discounts that save you money every day ∙Gym discounts, cash healthcare plans, and a cycle-to-work scheme ∙Car discounts for new and used purchases and servicing ∙Flexible pension scheme to support your financial future ∙Family-friendly policies that help you spend more time with the people that matter ∙A wellbeing programme to support you and your family ∙Ongoing recognition from your peers and leadership team ∙A community volunteering day To apply for this role please submit your full and up to date CV to Grant at Pybus Recruitment Jobspybusrecruitment.co.uk or call 0191 823 7799. Requirements Job Duties and Responsibilities: ∙Warmly welcome and engage customers in a friendly and professional manner throughout the day ∙Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust ∙Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training ∙Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue ∙Schedule vehicles for appointments in the workshop efficiently and accurately ∙Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions ∙Maintain precise and up-to-date customer records within our clients systems for effective service management Benefits Company Benefits: ∙33 days’ annual leave, including bank holidays, rising with length of service. ∙Retail discounts that save you money every day ∙Gym discounts, cash healthcare plans, and a cycle-to-work scheme ∙Car discounts for new and used purchases and servicing ∙Flexible pension scheme to support your financial future ∙Family-friendly policies that help you spend more time with the people that matter ∙A wellbeing programme to support you and your family ∙Ongoing recognition from your peers and leadership team ∙A community volunteering day