Customer Care Advisor – 4-Month Contract (Possibility for Permanent)
We are currently looking for an experienced Customer Care Advisor to join our team on a 4-month contract with the possibility of a permanent position. If you have a passion for customer service and have experience in aftercare roles, this could be the perfect opportunity for you!
Role Details:
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Contract Length: 4 months (with the potential for a permanent role)
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Working Hours: Monday to Friday, 11:00 AM – 3:00 PM (Flexible on hours within this window)
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No Weekend Work
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Primarily Home-Based (with occasional visits to offices in Perton, Acton Gate, Telford, and Shrewsbury)
Key Responsibilities:
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Provide exceptional aftercare support to customers, addressing any issues or queries post-purchase.
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Handle a variety of customer concerns in a professional, empathetic, and timely manner.
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Maintain communication with customers throughout the resolution process, ensuring satisfaction at each stage.
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Work closely with other teams to resolve any service or product-related issues.
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Record and document all customer interactions for future reference.
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Ensure that all company procedures and policies are adhered to while managing customer care requests.
Requirements:
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Minimum 3 years of experience in a customer care or aftercare role.
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Excellent communication skills, both written and verbal.
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Ability to manage customer expectations and resolve complaints effectively.
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Proficient in using CRM systems and office software.
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Ability to work independently with minimal supervision.
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Organized and self-motivated, with a keen eye for detail.
What We Offer:
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Competitive pay
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Flexible working hours within the set window of 11 AM – 3 PM Monday to Friday.
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No weekend work required.
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The possibility of the role becoming permanent based on performance and business needs.
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Primarily home-based with the flexibility to work from offices in Perton, Acton Gate, Telford, and Shrewsbury when needed.
If you have a proven track record in customer care and are looking for a flexible and rewarding role, we'd love to hear from you