Job Description As Customer Collaboration Specialist you will play a critical role in building engagement with customers and leading supply chain excellence on behalf of JDE. Reporting to the Customer Collaboration Lead, you are the ‘face of supply chain’ and a critical pivot role across key stakeholder groups, including Customers, JDE Sales and Supply Chain Teams. You will operate on the 0-13 week executional horizon and lead the service agenda with customers, achieving excellence in OTIF (On Time In Full) service level. Your role will be to build relationships, own and shape the Supply Chain agenda with customers, including improving service and unlocking efficiencies, sustainably. Own the relationship and facilitate key review meetings with customer supply chain teams through a partnering approach. Deliver external operational supply chain excellence, including delivery of highest possible service level standards. Own the executional planning horizon with defined customers, ensuring accurate forecasts by managing effective stock availability, inventory analysis and promotion performance. Lead with a collaborative approach across diverse internal and external stakeholders, forming winning partnerships across both sales and supply chain teams. Be a champion for reducing waste, cost and driving efficiency: Drive a continuous improvement agenda to unlock productivities and build a stronger future. KPI’s include: CSL/CXSL, availability, forecast accuracy, cost and customer feedback scores.