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Associate Customer Service - Mandarin Speaking, London
Client: Bank of China
Location: London, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: e4801d30dc8d
Job Views: 3
Posted: 22.03.2025
Expiry Date: 06.05.2025
Job Description:
The Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate - Customer Service - Mandarin Speaking, you will be required to focus on business development within both the existing portfolio and new business. You will deliver effective and efficient customer service and assist with the daily operations of the Banking department. This is a full-time permanent position.
Key Responsibilities
* Participate in marketing activities to achieve the targets of business development
* Act as primary point of contact for the customers and maintain customer relationships
* Liaise with branches to develop cross-border business
* Process account opening applications
* Handle cash and other related duties as a cashier at closed counter
* Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
* Complete CDD files for new clients
* Develop a comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
* Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
* Act as cover for any other staff members within the Banking department when required
Requirements
* Degree educated in Finance, Economics or other equivalent
* Experience in customer service, sales or marketing would be advantageous
* Experience in banking with exposure to areas of retail banking is preferred
* Knowledge of banking operations
* Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
* Solid data analysis skills
* Advanced Excel skills
* Team player who is able to work independently
* Excellent English and Mandarin communication skills
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