Job summary Within the Intensive Psychological Therapies Service (IPTS) Team we are looking to recruit a Programme Co-Ordinator to facilitate the therapy treatment programme. We are looking for an organised, motivated, consistent and enthusiastic individual with excellent administrative skills. Meticulous attention to detail and accuracy are essential and there is a requirement to work with changing priorities This is a training post with the opportunity to work towards a Band 5 over time dependent on training and performance. There will also be an opportunity to increase the hours worked. Initially this is a part-time position for 2 full days each week, working 9.00 to 17.00 on each day, based in Branksome Clinic. The successful candidate will need to multi-task and work flexibly to help manage the team workload with a good working knowledge of Microsoft Office programmes, in particular Outlook, Word, Excel and relevant NHS systems eg. RiO. An interest in developing and maintaining data is essential. An excellent telephone manner is essential as a point of contact for the team, dealing with clients, DHC staff and members of the public. Strong communication skills, both written and verbal, and the ability to communicate complex and sensitive information is essential. Given the nature of this service, some clients may contact us in distress so we are looking for resilient applicants, with a compassionate work ethos who can thrive with the right level of support being offered by the Team. Main duties of the job The successful applicant will be required to administrate the client treatment programme within the service ensuring the maximum available spaces are used and to monitor the referral progress to ensure these are processed in a timely manner liaising with IPTS staff, CMHT referrer and client to achieve this. This is an ideal opportunity for someone with excellent communication skills, sound administrative experience and a willingness to learn to be a part of a growing team as we move towards new ways of working. About us At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do. Date posted 08 April 2025 Pay scheme Agenda for change Band Band 4 Salary £10,612 to £11,645 a year p.a. Contract Permanent Working pattern Part-time Reference number 152-M599.24 Job locations Branksome Clinic 51a Layton Road Poole BH12 2BJ Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipationnhs.net Job description Job responsibilities For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact dhc.wideningparticipationnhs.net Person Specification Education / Qualifications Essential Educated to NVQ 3/4 or equivalent experience Minimum of 5 GCSEs (including English and Maths) or equivalent Skills Essential Excellent written and verbal communication skills with the ability to communicate across all levels of the organisation on a wide range of subjects Ability to work to a high level of accuracy Skills Essential Ability to analyse and report data with accuracy and a logistical approach Experience of clinical audit Skills Essential Ability to deal with competing priorities and perform under pressure to meet deadlines using good time management skills Ability and confidence to influence, negotiate and facilitate change Knowledge Essential Good working knowledge of Microsoft Office, especially Word, Excel and Outlook Desirable Experience with using Electronic Patient Record Systems, e.g., RiO Knowledge of NHS systems and processes Person Specification Education / Qualifications Essential Educated to NVQ 3/4 or equivalent experience Minimum of 5 GCSEs (including English and Maths) or equivalent Skills Essential Excellent written and verbal communication skills with the ability to communicate across all levels of the organisation on a wide range of subjects Ability to work to a high level of accuracy Skills Essential Ability to analyse and report data with accuracy and a logistical approach Experience of clinical audit Skills Essential Ability to deal with competing priorities and perform under pressure to meet deadlines using good time management skills Ability and confidence to influence, negotiate and facilitate change Knowledge Essential Good working knowledge of Microsoft Office, especially Word, Excel and Outlook Desirable Experience with using Electronic Patient Record Systems, e.g., RiO Knowledge of NHS systems and processes Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Dorset HealthCare University NHS Foundation Trust Address Branksome Clinic 51a Layton Road Poole BH12 2BJ Employer's website https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)