Leeds Office
~ Hybrid working – 2 days per week in the office.
~£Bonuses (+£24K)
~ Excellent working culture and office environment
~25 days holiday + bank holidays & holiday purchase scheme
~ Employee wellness programme + cycle to work scheme Roles & Responsibilities:
~ Manage an existing portfolio of strategic Key Accounts, and continuously & proactively review their “health,” engagement and value gained from the platform.
~ Hold regular strategy sessions with clients, identifying potential growth and activity within the account.
~ Lead internal discussions, communicating the customers’ objectives and deliver clear and concise briefs to the Project Management team.
~ Support the training, development, and coaching of the internal Account Managers and CSMs, creating a collaborative culture of growth.
7+ years of experience in a Senior Customer Success / Senior Account Manager or similar role within the SaaS / Digital Marketing Sector.
*Experience working client-side / internal specifically on eCRM, Marketing Automation, Data Integration, web-tracking.
An authentic customer centric approach to account management with a commercial mindset is essential.
Is the creator of the UK’s fastest growing marketing automation platforms, born from the understanding that there is no one size fits all. Their product allows businesses to create, manage, and execute marketing campaigns, all within one platform; if your application is shortlisted then you will be contacted via telephone in the first instance.