Job Description Are you a customer service enthusiast with a passion for events and a flair for management? We have the perfect opportunity for you Join our prestigious private school as a Hospitality Manager and be a key player in delivering exceptional experiences at Harlaxton. If you're ready to lead, inspire, and create unforgettable events, keep reading What You'll Be Doing: Team Dynamo: Lead by example, stepping in wherever needed to support your team. Manage communications with the catering team, service and event delivery, and theme days, representing Holroyd Howe’s high standards. Event Maestro: Oversee events of all kinds, managing the front of house team, team deployment, and training to maintain our exceptional standards. Ensure client service is always a top priority, acting as the go-to person for shift handovers and providing stellar service. Operational Guru: Maintain a professional approach at all times, managing stocks, ordering, finances, and POS systems related to events. Stay updated on food and industry trends, incorporating new service styles and concepts into our offerings. Training: Assess employee performance, identify training needs, and ensure training aligns with company policies. Deliver monthly training with team members Performance & Development: Conduct job chats and performance reviews, maintaining development plans. Hold regular team meetings to communicate important information, standards, and improve team cohesion. Health & Safety: Ensure all employees are aware of and adhere to Health and Safety policies. Provide regular Health, Hygiene, and Safety training. Motivation & Support: Empower, support, and encourage your team, maintaining an open-door policy. Lead team briefings before each service, ensuring company processes are achieved at all times. Customer Focus: Work closely with the team, and management. Ensure customers receive prompt and efficient service, consistently exceeding their expectations. Visibility & Approachability: Be visible during service periods, approachable, and proactive in fulfilling customer needs. Maintain clean and fully stocked service areas. Event Service: Lead front of house service, in dining rooms, and events. Coordination & Documentation: Liaise with the hospitality manager to ensure top-notch service throughout the day. Ensure clients and goods are checked in and out with correct documentation and complete full closure of events. People Management: Team Culture: Treat and lead your team members as you would expect to be treated. Ensure company policies are adhered to and carry out kitchen/service duties as needed. Health & Safety, Food Safety, & Environment: Complete all monitoring forms, books and allergy documentation meticulously Training & Compliance: Attend required training courses and follow cleaning schedules rigorously. Ensure all health and safety policies are observed and adhered to.