Excellent communication skills (written and oral), when dealing with patients and other team members. The ability to make clear decisions with confidence and communicate these effectively. Demonstrate sensitive communication styles to ensure patients and carers are fully informed and consent to treatment. Recognise peoples needs for alternative methods of communication and respond accordingly. Use developed communication, negotiation and conflict management skills recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, etc. Maintain effective communication and take action to improve communication. Delivering a quality service The post holder will strive to maintain quality within the practice, and will: Contribute to the achievement of the highest possible quality standards such as those detailed by their regulatory body and the CQC. Monitor the safety and effectiveness of own clinical practice through quality assurance strategies such as the use of audit, mentor feedback, case review and peer review. Implement improvements where necessary. Have an understanding of the audit process and of clinical risk management Alert other team members to issues of Clinical Governance, quality and risk. Participate in Significant Event and/or near miss analysis reviews. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Prioritise, organise and manage own workload in a manner that maintains and promotes quality. Work in partnership with other clinical teams, collaborating on improving the quality of health care responding to local and national policies and initiatives as appropriate. Leadership personal and people development Take responsibility for own learning and performance including participating in coaching/supervision and acting as a positive role mode. Support staff development in order to maximise potential. Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice. Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services. Critically evaluate and review innovations and developments that are relevant to the area of work. Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services. Contribute to planning and implementing changes within the area of care and responsibility. Contribute to the development of local guidelines, protocols and standards. Team working Understand own role and scope and identify how this may develop over time. Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working. Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence. Create clear referral mechanisms to meet patient need. Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team. Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Discuss, highlight and work with the team to create opportunities to improve patient care. Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team. Agree plans and outcomes by which to measure success. Management of risk Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients. This includes the escalation of clinical concerns or appropriate referrals where the management of a clinical situation requires it, or it falls outside of clinical competence. Monitor work areas and practices to ensure they are safe and free from hazards, and conform to health, safety and security legislation, policies, procedures and guidelines. Apply infection control measures within the practice according to local and national guidelines and in accordance with the practice policy. Managing information Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information. Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes. Manage information searches using the internet and local library databases. Monitor and confirm that the nursing team are receiving and processing data and information in an agreed format. Collate, analyse and present clinical data and information to the team. Learning and development Training requirements will be monitored in accordance with PCN requirements. Relevant Personal development will be encouraged and supported by the PCN. You will be expected to take responsibility for maintaining a record of your own personal and/or professional development Undertake mandatory and statutory training as required and attend courses/ study days as deemed appropriate/necessary. Continually review clinical practice, responding to National policies and initiatives where appropriate. Participation in an annual individual performance review / internal appraisal and annual external GP appraisal including taking responsibility for maintaining a record of own personal and/or professional development. Provide leadership and education for members of the multi-disciplinary team, providing guidance and support when necessary. Assess own performance and take accountability for own actions, either directly or under supervision. Confidentiality You will have access to confidential information relating to patients and their Carers, practice staff and other healthcare workers. Patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Equality and Diversity - The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Health and Safety The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in our Health and Safety policy, to include: Using personal security systems within the workplace according to PCN guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks. Making effective use of training to update knowledge and skills. Using appropriate infection control procedures, including maintaining a tidy and safe way work area free from hazards. Effective hand hygiene. Provide advice on the correct and safe management of the specimen's process, including collection, labelling, handling, use of correct containers, storage and transport arrangements. Correct use of personal protective equipment (PPE) in both routine and extraordinary circumstances. Managing directly all incidents of accidental exposure. Safe use of sharps, storage and disposal. Reporting potential risks identified. Organisational Expectations: The post-holder will be expected to undertake all normal duties and responsibilities associated with a GP working within primary care. They will be required to contribute to the medical administrative needs for the efficient running of the Practices and PCN, and attending training and events organised by the Practices and PCN. The post-holder will also be required to attend and contribute to MDT meetings across the PCN.