Senior National Account Manager (Amazon)
WHO WE ARE
When you look at L'Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That's the beauty of L'Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we're well on our way to fulfilling our common purpose: to create beauty that moves the world.
By 2030 we want to capture over another 1 billion consumers around the world. How? By creating cosmetic products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that, but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.
Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won't get anywhere else.
If you want the Freedom to go Beyond, we'll see you at L'Oréal.
As part of the Consumers Products Division, you'll be playing a huge part in our mission: to democratize the best of beauty, and for us, beauty has to be sustainable.
We embrace and enhance emerging trends to create the most relevant and sustainable beauty products and experiences, making them accessible to each and everyone all around the world, thanks to the diversity of our brands and their communities.
HOW WE RECRUIT
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
What are key highlights of this role?
L'Oréal UKI is seeking a dynamic, results driven NAM to continue to drive our Amazon business forward. Amazon is a highly strategic customer experiencing dynamic double digit growth, with an incredible amount of future potential.
You Will:
1. Lead a High-Growth, High-Visibility Business:
You'll proactively work with the multifunctional team to drive a category to deliver overall sales objectives: drive market share, grow turnover and manage the profitability of your category within the L'Oreal Consumer Products Division Amazon business, and always strive for more!
2. Shape the Amazon Flywheel:
Go beyond traditional sales by leveraging Amazon's ecosystem. You'll manage: commercial spend, optimise stock availability, and activate marketing levers to drive traffic, conversion, and brand presence for your categories.
3. Stakeholder Influencer:
Build and manage strong relationships with internal and external stakeholders, advocating for your category and driving alignment to achieve ambitious goals.
4. Analytical Proficiency:
Leverages data analysis and performance metrics (e.g., sell-through rate, conversion rate, stock in trade) to identify trends, diagnose issues, and inform strategic decisions to better drive the business.
5. Drive Operational Excellence:
Proactively collaborate with Supply Chain to develop accurate sales forecasts, address inventory discrepancies, and optimise fulfilment processes. Partner with your Finance contact to manage budgets for your category, forecast investment needs, and drive improvements in our commercial processes.
ABOUT YOU
You Have:
* Drive, tenacity, and resilience with an 'anything is possible' attitude.
* Strong organisational and prioritisation skills, with attention to detail.
* Work well under pressure.
* Strong Communication skills - written and verbal.
* Strong influencing skills - ability to demonstrate thought leadership and proactively manage stakeholders.
* Ideally experience working with Amazon and/or Ecommerce arena.
* Strong analytical and numeracy skills.
YOU SHOW:
Ambition: You anticipate, think and dream big, demonstrating a high level of aspiration. You are self-driven and show proactivity, especially when seeing problems as challenges. You thrive for exceptional performance.
Judgement: You can balance operational and strategic thinking, challenging the status quo and managing confrontation effectively. You cut quickly through complexity and ambiguity whilst also thinking sustainably and are future-oriented. You reduce complexity to get things done.
Resilience: You always demonstrate purpose and ownership mindset but manage your own energy well. You uphold positivity for others and persist, bouncing back when faced with obstacles. You step back at times and accept limits.
Empathy: You cooperate and network effectively, creating genuine and trustful relationships with diverse people. You are sensitive to beauty and related emotions, always supporting others and showing benevolence. You understand and respect others' feelings and motives.
Learning Agility: You are a self-motivated learner, showing self-awareness and demonstrating openness and curiosity. You experiment and learn from mistakes and past experiences, always showing courage and stepping out of your comfort zone. You support the development of a learning culture.
YOU GET:
- We put people development and learning at the heart of our business; we'll help you master your role; develop your technical expertise and you'll benefit from exceptional management and leadership programmes. From face-to-face workshops to our global online learning resources, you're actively encouraged to embed learning into your daily life and are rewarded for continuous improvement. Don't forget that every employee gets 3 Coursera credits; that means you can get qualifications from over 1000 universities from around the world, with thousands of courses to choose from.
- Looking for a good work/life balance? With our new hybrid working scheme, you can take a flexible approach to work as well as benefit from early finishes on Fridays during the summer...so you can enjoy more time with your friends and family.
- As any great employer should do, we make sure we look after your financial wellbeing. That's why we have a great pension plan, profit share scheme and many more incentives to give you the security you deserve. We also put employee health and wellbeing at the front of everything we do; fully training employees as mental health ambassadors to support and educate ourselves further. There's also the chance to enrol in medical insurance, gym discounts, health check-ups and even yoga and Pilates classes to employees in all of our locations.
- Oh, did we mention that as an employee you also get discount sales of up to 70% off throughout the year on our 36 brands? Plus, you also get the option to share that in our Friends and Family sales as well!
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