Due to continued expansion, we are currently seeking a Customer Service Advisor t o join our team. The successful candidate will process customer orders quickly and accurately and will make relevant product recommendations whist ensuring a best-in-class customer experience. Responsibilities will include: Accurately and quickly process phone and post orders in a courteous and professional manner. Up-sell relevant products to customers on phone orders to aid customers success in growing. Manage customer queries over the phone in a professional and caring manner. Answer customer service emails/letters in a professional manner ensuring the customers queries are fully resolved or appropriate follow up steps are clear. Send out catalogues requested by customers. Respond to social media posts and manage customer queries providing information as required and handling complaints in a sensitive way. Respond to customer feedback left on review sites. Embrace new technologies such as chat bots and provide customer support as required. Keep customers informed if we need to substitute/cancel items on their orders. Be a customer advocate and always have the customers best interests at heart. Strive to ensure every customer’s expectations are exceeded by going above and beyond. The Person: Previous customer service experience in a fast-paced environment. Minimum of 5 GCSE’s A-C including Math and English. An excellent communicator ‘customer friendly’, both verbally and written and an ability to work on own initiative. High level of both numeracy and literacy. Computer literate, proficient on Microsoft Office programs. Possess strong attention to detail, able to work accurately and quickly. Must be well organised. Marshalls is an Equal Opportunities Employer Reference ID: Spalding/Jan2025