Key Benefits:
We have a fantastic opportunity for a Product Support Consultant along with Career progression, 25 days holiday, Pension scheme, and FREE Vitality health insurance.
* Posted on: February 8, 2022
We have an exciting opportunity within our r2c business for a passionate, customer-focused professional with an interest in IT to join us as a Product Support Consultant.
You will work in a team of specialists who provide key support to our customers by working through any issues or problems, and by retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer-centric approach.
Key accountabilities:
* Build and develop positive relationships with all internal and external colleagues, suppliers, and customers to ensure delivery of customer excellence whilst adhering to service level agreements.
* Proactively promote and sell relevant products/services to ensure the ongoing development of our business relationship, where appropriate.
* Manage all requests and queries, providing solutions and advice within the agreed service levels to ensure first-class delivery as well as liaising with other areas of the business to fulfill customer requirements.
* Handle all queries, whether telephone or email based enquiries, within the established best practice and department procedures, to the satisfaction of both the customer and the business.
* Administer all departmental tasks as required in a complete, efficient, and productive manner.
* Actively identify opportunities to improve service levels and propose solutions to enhance process efficiencies.
* Contribute to service delivery levels by providing guidance to others and informing the decision-making processes wherever possible.
Skills and experience we’d like you to have:
* Prior experience in customer service.
* Confident communication, verbal and written, with excellent planning skills and great attention to detail in their work, along with an ability to maintain confidentiality.
* Prior experience working in a fast-paced environment would be an advantage.
* Good experience with Microsoft Office.
* Prior experience or knowledge in the automotive sector would be an advantage.
* A passion for IT/IT products is essential.
The rewards we give you:
* Excellent progression.
* 4X Life insurance.
* Access to benefits portal.
* Employee Fuel Card.
* Access to LinkedIn Learning.
* Hybrid working options.
* Free on-site parking.
Register Your Interest
To register your interest, please provide the following information:
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r2c Online Limited
2 Vantage Drive
Sheffield
South Yorkshire
S9 1RG
United Kingdom
r2c Online Limited is a company registered in England & Wales. Registration number: 04978908
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