Bar Supervisor - Brighton
SUMMARY OF POSITION:
To assist the Terrace & Bar Manager in overseeing all aspects of bar supervision (Terrace, Bar, Lounge & Pearly Cow). To lead by example, setting the tone and pattern of behaviour which is representative of the brand identity and core values.
SUPERVISORY DUTIES:
1. Beverage standards are always adhered to in terms of quality and timing.
2. Ensuring the professional handling of guest complaints, escalating to line manager when necessary.
3. Highest level of hospitality delivered to guests so repeat business is ensured.
4. Maintain high levels of ratings on booking/review platforms.
5. Foster great neighbourhood relations with no complaints from local residents.
6. Ensure daily running of bar (Terrace, Bar, Lounge and Pearly Cow) operating procedures are followed and accounted for using given IT systems.
7. Follow all procedures when problems arise (H&S, maintenance, people) and deal with them promptly.
8. Complete administrative duties in assigned time (not during peak service hours).
9. Participate in management meetings (Hotel dependent).
10. Ensure all team members know exactly what is expected of them (job description) and how to do it (training).
11. Manage poor performance immediately to avoid negative effects on team or guest.
12. Supervise using a constant, gentle pressure approach.
13. Assist the Terrace & Bar Manager with ordering of stock and helping with delivery/storage of stock.
14. Report variances in invoiced items/stock delivered.
15. Report out of stock items to the Terrace & Bar Manager.
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