Post: Night Mental Health Helpline Operator Location: Ripley Work Base: Office based Salary: £12,364.56 to £13,122.72 per annum, plus enhanced rates of pay for nights and weekend shifts Hours per week: 18 hours per week Shift Pattern: Covering Monday to Sunday, 11:00pm to 8:30am DBS Check: This post is subject to Adult and Child Workforce regulations We have an exciting opportunity for a Night Mental Health Helpline Operator to join our Derbyshire Mental Health Helpline team. The Mental Health Helpline service runs as a partnership between P3, Derbyshire Health Care NHS Foundation Trust, the police and Crime Commissioner and the Clinical Commissioning Group so you will have the opportunity to collaborate with passionate individuals, drive service excellence, and implement strategic initiatives that make a real impact, improving the lives of people facing mental health challenges. As a Mental Health Helpline Operator you will provide telephone support to people using the helpline services with the objective of preventing escalation to a clinical mental health intervention. Helpline Operators are the first point of contact within the Mental Health Helpline. The role includes greeting callers, establishing rapport, and assessing the level of risk and need. You will provide advice and guidance to the callers exploring practical solutions, utilising community resources where possible and signposting callers to relevant services. Follow up support will also be provided on a planned non-crisis basis. We are looking for someone who has an excellent understanding of mental health and the individual needs of the people who access the service. Knowledge of a call centre environment is desirable, but not essential as full training will be given to fulfil the expectations of this role. You will be kind, caring and supportive with great interpersonal skills. As well as being organised and efficient, you will share the commitment of being proactive in driving forward a positive and healthy culture within the team. Find out more and apply now – https://p3people.ciphr-irecruit.com/Applicants/vacancy/1614/Night-Mental-Health-Helpline-Operator Why work for P3 Established in 1972, P3 is a modern, forward-thinking organisation, delivering excellent services for people facing social exclusion. Our teams work alongside people all across the UK, to enable them to create change in their own lives. We specialise in homelessness services, supported housing, services for people recovering from mental ill-health, community-based advice and support and young people’s services to name just a few. We are a ‘people first’ organisation and our mission is to work alongside people to improve lives and communities, to unlock potential and open new possibilities. We know the work we do does make a real and lasting difference and we are committed to addressing challenges that others won’t. Going the extra mile we thrive on collaboration, both internally and externally, all to ensure the best possible outcomes for the people we support. At P3, we’ve built a culture where kindness and compassion flourishes through collaboration with people from varied backgrounds. As an equal opportunity employer, we celebrate diversity and welcome applications from people of all backgrounds and experiences. Join our brilliant team, where we’re dedicated to delivering the highest quality support for the people we work alongside.