Summary
A fantastic opportunity is available for an apprentice receptionist to join a friendly team at our Head Office in Doncaster. We are a growing design, build and reactive maintenance company working predominantly in the leisure and hospitality industries as well as commercial and public sectors.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
We also offer a travel contribution of up to £50 per month.
Training course
Business administrator (level 3)
Hours
Monday - Friday, 09:00 - 17:00.
35 hours a week
Start date
Monday 16 June 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The day-to-day duties will include:
* To answer all inbound calls, transfer calls and take messages as appropriate.
* Deal with incoming & outgoing post.
* Dealing with and responding to emails from other teams within the company.
* Welcome guests in a professional and friendly manner and provide teas & coffees etc as needed.
* Create jobs and raising purchase orders on EQUE2 software.
* Printing, scanning, and filing of documents and drawings.
* Shredding and disposing of confidential documents.
* Booking transport and hotels for sites/meetings for wider team
* Typing up notes and information using Concorde BGW standard documents
* Managing and ordering of materials such as stationary, cleaning supplies and tuck shop.
* General office tasks to support the wider team as required
Where you’ll work
PALMER STREET
HYDE PARK
DONCASTER
DN4 5DD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
VELOCITY 1ST LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training will take place online via Velocity Academy, there is no requirement to attend a college or external campus. Velocity Academy are a leading training provider in Digital and Business apprenticeships.
Classes will be bi-weekly, with 1-1 coaching calls every month. You will also be expected to complete online activities and assignements weekly.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Administrative skills
* Initiative