The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job reference: REQ5511
Date posted: 19/03/2025
Application closing date: 13/04/2025
Location: Hybrid working - Home and Leicester City Offices
Salary: £34,314 - £37,035 Per Year
Package Total benefit value (includes pension contribution and full holiday entitlement): £50,337.32
Contractual hours: 37
Basis: Full time
Job category/type: Information Technology
Full Time / 37 Hours Per Week / Permanent
As part of the ITSM team, you will be working on some exciting new projects. You will work closely with the team to ensure we deliver the projects on time. You will also be involved with deploying software and automation, collaborating with other teams in Digital, Data and Technology (DDAT).
Joining us as a Support Engineer ITSM, the key purpose of your role is to manage, maintain, and upgrade key IT systems. This includes managing all council accounts, access management for Agency Consultants, Students, and External Users.
As a problem solver, you can quickly establish the cause of issues through appropriate questions and enable a solution as quickly as possible, while always delivering a high level of diplomacy, confidence, and customer care.
We are an ambitious and dedicated team, striving to be creative and innovative. It’s challenging, but we’ll embrace your individuality and life outside of work. Through an award-winning pension scheme, generous annual leave, and agile working, we’ll trust you to shape the future in a way that suits you.
Working remotely, with occasional site or office visits required, and an office space always available if preferred to home working. The role will involve occasional work outside of core office hours and the requirement to visit offices and other locations.
What you’ll be doing
Day to day, you will respond to service requests via the ICT portal in relation to managing council accounts including access management. You will be required to write complex PowerShell scripts for improved automations and manage complex SQL reports for management reporting, striving to improve systems and automation through IT Change controls.
In addition, you’ll control IT software inventory, including managing and maintaining the IT Asset Management process.
What you’ll need
With experience in providing specialist technical support and guidance to users of the systems and to staff in Information Services, you’ll have experience of supporting the IT operation of a large organisation, providing experience and support in at least 3 of the following areas:
1. End User administration and Active Directory
2. Client hardware, solution implementation, and support including large scale software deployments
3. SQL Report writing
4. PowerShell scripting
5. Full Life Cycle Asset administration
6. Liaison with technical support teams and external suppliers
7. Device and solution configuration
8. Software Patches/Upgrades
9. Security and installation
Being able to analyse incidents to discover the underlying cause and prevent future occurrences to minimise the adverse impact on business services is crucial. You will also create and maintain technical Knowledge Articles and training aids for Information Services, clearly writing and explaining these and other technical matters to non-technical users in both written and verbal forms.
For a chat, please contact Raj.Adatia@leicester.gov.uk
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