Job Description
Overview
Birchwood Group is a forward-looking company with retail stores, workshops and facilities based across the south coast of Sussex and Hampshire.
Destination Motorcycles is a leading dealership specializing in high-performance motorcycles from top brands including KTM, Gas Gas, Husqvarna, MV Agusta, and CF Moto. We are dedicated to providing exceptional customer experiences and quality products that cater to motorcycle enthusiasts of all kinds.
Destination Motorcycles is currently seeking a motivated Aftersales Advisor to join their team in Solent (Triumph only). This role involves managing customer interactions in the aftersales department, ensuring smooth operations in the workshop, and maximizing sales opportunities for service work, parts, and accessories. The ideal candidate will be driven, customer-focused, and able to deliver exceptional service standards.
Your duties will include but are not limited to the following:
1. Responsibility for ensuring that the workshop environment is efficiently loaded
2. Handle warranty claims and ensure timely completion of warranty work, to the satisfaction of customers
3. Organising all data capture to ensure that customers are communicated with effectively
4. Optimise every opportunity for selling service work and promoting the activity of the Ser...