Customer Service Role
We are looking for a skilled customer service professional to join our team as a Customer Service Advisor. In this role, you will be responsible for providing excellent customer service to our clients via phone and other communication channels.
The ideal candidate will have a strong passion for problem-solving and be able to build rapport with customers. If you have a natural ability to communicate effectively and can work well under pressure, we would love to hear from you.
In this role, you will be required to:
* Provide exceptional customer service via phone, email, and chat
* Resolve customer complaints in a timely and professional manner
* Work collaboratively with internal teams to resolve complex issues
* Continuously improve processes and procedures to enhance the customer experience
Benefits
We offer a range of benefits to support your career development and well-being, including:
* Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
* Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
* Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want
* Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts
* Volunteering days, so you can give back to your local community
* Optional Private Healthcare and Dental, to protect you and your family
About Us
We are a leading telecommunications company that is passionate about delivering exceptional customer experiences. Our team is dedicated to making a positive impact on our customers' lives, and we are committed to creating a workplace culture that values diversity, equity, and inclusion.
At EE, we believe in investing in our people and providing opportunities for growth and development. We are committed to fostering a culture of innovation, creativity, and collaboration, and we are always looking for talented individuals who share our values.