Job summary We are looking for an enthusiastic and motivated individual to join the Cancer Services team to provide administrative support within the Urgent Suspected Cancer referrals office based at The Royal Shrewsbury Hospital. The successful applicant will be patient focused; have excellent communication and organisational skills; be familiar with all of the Trust's computer systems including Somerset and have excellent IT skills including Excel. Previous experience of administrative and telecommunications work is essential to the role as well as a resilience to deal with the fast pace of the role and the emotional and sometimes distressing nature of cancer. Applicants are advised that this vacancy may close early depending on the volume of applications received. Main duties of the job To undertake booking and scheduling duties in the Urgent Suspected Cancer Referral office; all patients are contacted by telephone The delivery of a patient cancellation/postponement service Using Trust systems PAS, CAREFLOW, ERS and Somerset Cancer Register Develop & maintain effective communication skills liaising with patients, GP's and internal/external contacts Responsible for ensuring that the booked appointment is made within the designated time limit Responsible for ensuring that new patient clinics are booked to their maximum capacity Responsible for the checking and registering of new patient referrals and the distribution of letters for grading by individual consultants To meet performance standards specific to the area they are working in Maintain patient confidentiality at all times Work within well defined boundaries, using initiative to make planning decisions as required. They will have access to manager / supervisor at all times To be responsible for assisting in the training of new staff About us Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in. Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families. If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together Date posted 22 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per Annum Contract Bank Working pattern Flexible working Reference number 223-UAC-035 Job locations Royal Shrewsbury Hospital Mytton Oak Road Shrewsbury SY3 8XQ Job description Job responsibilities The successful applicant will be joining the Urgent Suspected Cancer Referral team based at The Royal Shrewsbury Team. The team is a small, dynamic team of Urgent Appointment Co-ordinators and 1 Team Leader but also part of the larger cancer services team. As a department we work closely with the Clinical team within the trust. We promote a friendly, approachable and supportive team atmosphere to deliver a high standard service. Job description Job responsibilities The successful applicant will be joining the Urgent Suspected Cancer Referral team based at The Royal Shrewsbury Team. The team is a small, dynamic team of Urgent Appointment Co-ordinators and 1 Team Leader but also part of the larger cancer services team. As a department we work closely with the Clinical team within the trust. We promote a friendly, approachable and supportive team atmosphere to deliver a high standard service. Person Specification Qualifications Essential English GCSE (A-C) (9-4) or equivalent qualification or experience. NVQ Level 2/3 or equivalent level of knowledge or experience Desirable Maths GCSE( A-C) (9-4) or equivalent qualification or experience Previous Experience Essential Administrative Experience Experience of working with software programmes Experience of dealing with patients/clients Skills and Knowledge Essential Computer literate with IT skills e.g. Microsoft Office. Desirable Knowledge of booking processes across Primary and Secondary Care. Knowledge of NHS E-Referrals Services (E-RS) Understanding and knowledge of "choice" in healthcare. Person Specification Qualifications Essential English GCSE (A-C) (9-4) or equivalent qualification or experience. NVQ Level 2/3 or equivalent level of knowledge or experience Desirable Maths GCSE( A-C) (9-4) or equivalent qualification or experience Previous Experience Essential Administrative Experience Experience of working with software programmes Experience of dealing with patients/clients Skills and Knowledge Essential Computer literate with IT skills e.g. Microsoft Office. Desirable Knowledge of booking processes across Primary and Secondary Care. Knowledge of NHS E-Referrals Services (E-RS) Understanding and knowledge of "choice" in healthcare. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Shrewsbury and Telford Hospital NHS Trust Address Royal Shrewsbury Hospital Mytton Oak Road Shrewsbury SY3 8XQ Employer's website http://www.sath.nhs.uk/ (Opens in a new tab)