Are you someone who thrives on providing outstanding customer service? Our client is on the lookout for a committed Customer Insurance Advisor to become part of their dynamic team. This is a remarkable chance to collaborate with a company that takes pride in simplifying insurance and making it accessible to all.
With a competitive salary of 24,000 - 25,000 per year, this role offers you the chance to be part of a dynamic team. Enjoy working in a forward-thinking environment where your contributions make a real impact. Plus, you'll be joining a company that is a leader in the specialist insurance market.
The client is a leading specialist insurance intermediary based in Manchester, known for their fresh approach to insurance. They have been revolutionising the industry for over 15 years with their easy-to-buy, value-driven products. With a strong commitment to customer satisfaction, they serve over 350,000 policyholders and attract millions of visitors to their websites annually.
As a Customer Insurance Advisor, you will:
1. Providing exceptional customer service to policyholders
2. Assisting clients in understanding their insurance options
3. Processing insurance applications and renewals efficiently
4. Maintaining accurate records and documentation
5. Collaborating with team members to enhance service delivery
6. Addressing client queries and concerns promptly
Package and Benefits:
The Customer Insurance Advisor will enjoy:
1. Salary of 25,000 with bonus - OTE 30,000 - 35,000 - UNCAPPED
2. 25 days holiday, plus an extra day for each year worked (up to 28 days). Option to buy or sell up to 5 days
3. Birthday day off
4. Hybrid working after training
5. Up to 2 days volunteering leave a year
6. Enhanced sick pay after 12 months
7. Annual flu jab
8. Free eye tests
9. 24/7 Employee Assistance programme
10. Clear career progression with regular reviews
11. Support for professional qualifications
12. 1,500 loyalty bonus, subject to conditions
13. Quarterly staff awards
14. Workplace pension (NEST)
15. Annual social events
16. Enhanced maternity/paternity pay, adoption, or fertility help
17. Discounts on company products
18. Cycle to Work scheme
19. Free fruit weekly in the office
20. Free monthly office lunch
21. Casual dress code
22. Free onsite parking
The ideal Customer Insurance Advisor will have:
1. Strong communication and interpersonal skills
2. Experience in the insurance industry or a related field
3. Ability to work independently and as part of a team
4. Detail-oriented with excellent organisational skills
5. Proficiency in using digital tools and platforms
6. A customer-focused mindset
7. Willingness to learn and adapt
If you're ready to take on the challenge of transforming the insurance experience, apply now to become a Customer Service Advisor with our client. Join a team that's leading the way in making insurance straightforward and accessible for everyone. Alternatively please call Jenni on (phone number removed) for more information.
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