Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia. Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace. Role Overview You will be part of Public Safety Solutions (PSS), which develops advanced software applications and solutions for mission critical control room operations including for Police, Fire & Rescue and Airports. As a Technical Lead Engineer, you will support the Team Lead and co-ordinate the Operations function within the Operations team for SAFE customers while acting as a focus point to help PSS overcome technical challenges. Working with engineers based in both the UK and Sweden, to maintain and update SAFE and its related integrated systems and services. You will have a comprehensive knowledge of the SAFE operating environment, configuration and core functionality, as well as deep expertise in system components and integrations. This is a fully remote position with the option of working from the Hull office. Occasional travel will be required to our customer sites. How we work A team of self-motivated individuals with the ability to work unsupervised supporting a mission critical service. Working to towards a 99.999% availability, our collaborative team follows a DevOps approach to provide a service with constantly evolving priorities and growing customer base. Key responsibilities Deploy, maintain and support SAFE operating environments for customers. Provide 2nd and 3rd line support to customers as part of the Service Operations team. Maintaining on-premise infrastructure, server builds, configurations and patching. Planning, testing and documentation of installations and changes. Advising projects and customers with technical matters and system troubleshooting relating to infrastructure, applications and environments. Be part of an on call weekly rotation shared across the Support and Operations teams. Support the Service Operations Management team to ensure the team efficiently and effectively deliver a high-quality service. Desirable Skills Technical Proficiency : Extensive knowledge and experience in three or more of the following areas: Microsoft Windows Server Microsoft SQL Server Networking (Load balancing, Firewalls, TCP/IP) Linux (Debian or RHEL) Telephony/UC (SIP, ACD, VOIP) Active Directory (ADFS, domain management, users/groups, policies, certificates, etc.) Infrastructure management and maintenance (COTS hardware & Virtualisation - VMware, Hyper-V) Strong understanding and application of ITIL principles. The ability to represent their team and organisation in external meetings while providing expert technical insight. Provide engagement and input into the technical architecture design process. Operational Experience : Proven experience managing high availability environments and systems. Capable of handling critical infrastructure delivery with efficiency and reliability. Ability to manage and adapt to changing priorities and context switching effectively. Recent experience of proactively providing solution orientated approaches to challenges Driving continual improvement Leading investigations into major incidents Personal Skills : Positive attitude towards innovation, change, and transformation. Exceptional communication skills, both written and verbal. Highly attentive and detail-oriented with a proactive approach to problem-solving. Experience of mentoring less experienced engineers Ability to propose and action alternative solutions when confronted with complex situations Proactively supporting colleagues to overcome technical challenges while expanding their knowledge and experience ADZN1_UKTJ