At LG, we deliver products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good” – from home appliances, consumer electronics to business innovations in digital signage, air conditioning, solar and LED lighting. We strongly believe that our people’s competitive spirit, proactive leadership, and expertise helps drive the company forward. You like to dig into the data and find creative solutions.
You like helping people out and you want to understand where they’re coming from.
This is a fantastic opportunity to join our Air Solutions team as Technical Service Manager. Our Air Solutions team is responsible for helping to develop and grow the UK business in line with LG’s strategies and objectives.
As Technical Service Manager you will manage the technical support team to deliver agreed service levels, to continuously improve customer services and promote the LG brand.
Manage the field service team of engineers to deliver service and value to customers including system commissioning, customer support, and implementing corrective and preventative action plans
Help in managing the spares availability supporting distributions and direct customer channels
Provide effective and detailed reporting of all technical supporting team and service activities as and when required
Liaise with other departments to help resolve payment disputes when required, to assist in new product introduction with relevant stakeholders and end of life management to optimise levels of inventory
Proven effective leadership and management skills
Good technical and product awareness, including product development and business planning. Experience of working within a performance management environment – KPIs and Service Level Agreements
Proven commercial acumen and ability to achieve commercial objectives
Proficient in Microsoft Office including PowerPoint and Excel
9% Employer Contribution into your Pension
~ Life Assurance
~ Private Healthcare (including optical & dental) for you and your family
~25 Days’ Annual Leave (+ Public Holidays)
~ Staff Discount
~ Company Car or Car Allowance
We welcome applications from all suitable persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Please note that any job offer made will be conditional on the individual holding a legal right to work in the United Kingdom by the time employment commences.