What you'll bring to the team
Front of House Senior Host
Location: Thorpe Park, KT16 8PN
Hours: Fully Flexible
Contract Type: Seasonal, until November 2025
To assist the Front of House Team Leaders to always ensure a professional operation of the department. Act as a role model for seasonal hosts, driving standards and assisting with on-the-spot coaching when required. Carry out ‘Car Park 1’ shifts – managing that division and reporting to Alpha 1 respectively. Deal with guest complaints as first point of contact. Assist Team Leaders with cashing out of vouchers. Carry out ‘Welcome 1’ Shift - covering Business Reception and Wardrobe.
Qualifications & Experience
In this role, duties are, but not limited to:
* Ensure that the experience provided to all Guests is of a high standard, always with the Guest Obsessed philosophy in mind.
* Support the team leader by being aware of the surrounding operation and providing help where possible.
* Assist the Front of House team in achieving sales targets.
* Help Team Leaders in welcoming and observing new starters to ensure they are confident in their role.
* Maintain a high level of customer service by promoting and displaying the agreed departmental standards.
* Ensure a high level of presentation standards in all areas, both guest-facing and back of house.
* Comply with cash handling procedures and correct trading practice, including cashing out of tills.
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world!
* 25% discount in our retail shops and restaurants.
* 40% discount online off LEGO, and much more!
* Free bus from Staines station for all employees.
* Fortnightly pay.
* Free staff parking.
* Ongoing training & development for a long-term career in Merlin.
* Access to Perks at Work with 30,000+ national & local employee discounts.
If you have any questions or require reasonable adjustments due to a disability or medical condition, please contact us by email at recruitment@thorpe-park.co.uk and one of the team will get back to you as soon as possible.
Pay Range
Compensation between GBP £11.50/Hr.-GBP £11.50/Hr.
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