Job Title: Digital Marketing Account Director (Paid Social) Company: Genie Goals Location: Distributed - remote with usable Cambridge office and occasional travel Working Hours: Full Time 37.5 hours per week with flexible working arrangements Salary Range: £45,434 - £49,221 pa About Us Genie Goals are Big-Picture Performance Marketing Experts. We use a considered full-funnel approach that creates results for bold ecommerce brands such as Mamas & Papas, Karl Lagerfeld, Biscuiteers, Bird & Blend Tea Co and many more. We are globally award winning across our 3 services: Paid Search, Paid Social and Affiliate Marketing. All while creating a remarkable, inspirational workplace where our team can grow, learn and develop. This year we were named: 67th best workplace for Development in the UK Top 100 best small workplace in the UK for the second year in a row Top 100 best workplace for women for the second year in a row We are proud to be a certified Great Place to Work Job Overview As a Paid Social Account Director you will be tasked with maintaining account excellence across your assigned clients and delivering an unbelievable client experience. Reporting to the Head of Paid Social, you will work closely with the various channel teams and account managers to ensure we deliver the best account performance, excellent customer service, and client satisfaction and ultimately ensuring client retention. Key Responsibilities Support and oversight Provide both oversight and support to strategists, account manager and execs, including holding them to account Build, optimise and enforce Account Excellence processes Create and continually improve processes and protocols as part of the Account Director team to enable us to provide an unbelievable client experience Coordinate the completion of accounts audits, to ensure best standards are maintained within accounts Enforce processes and protocols to reach account excellence across assigned clients Account leadership Lead the creation of outstanding, cutting-edge and innovative digital marketing strategies in order to drive account success Oversee the execution of these strategies, making sure everything is kept on track Show understanding and keep on top of, industry and market insights and how that impacts your clients and the activity we run High-level Account management Take full top level ownership of each assigned account - be the client’s champion sitting in Genie Thoroughly understand assigned clients’ objectives, targets and performance to be able to support account activity and input into account strategies Act as the first POC for strategic accounts when necessary Client relationship and communication management Plan and attend client performance calls as required Plan & attend major account review meetings virtually or in person On occasions chairing and keeping on track said client meetings from a top level as the most senior member of GG in attendance Ensure that clear communication is kept between GG’s team and the assigned clients, addressing queries and providing qualitative, timely responses Make relevant contributions to reports created by the teams - adding a narrative that can be inspiring, exciting and when required reassuring to the clients Reporting and meetings Report to the Head of Channel and provide clear overview of each assigned account as appropriate and requested Weekly meeting with the Strategists and/or Account Managers to discuss the accounts Coordinate strategic meetings and brainstorms on assigned clients to ensure all opportunities are maximised Creative strategy Provide creative recommendations to clients Working in conjunction with our clients, formulate and coordinate creative strategies to drive account performance Multi-Channel approach Help the teams illustrate the real value of our work through multi-channel analysis Collaborate across channels Share knowledge across internal teams Maintain a good level of knowledge of all channels used by your assigned clients in order to support your clients across all their activity Liaise with strategists and account managers working across all channels used by your clients in order to ensure we have a cohesive strategy and roadmap Line management & training Line management of a small team, including management of their progression and development plan Other Responsibility to understand the requirements of GDPR Ensure your team’s processes are always compliant Understand and comply with all GV guidelines for security and data protection Supporting the agency objectives and KPIs Skills & Experience Skills Strong analytical and project management skills Strong organisational skills Excellent communications skills (internally and externally) Able to communicate positively, influencing improvement and progression preserving an inspiring environment Able to work under pressure Inventive, always looking to be proactive and push the boundaries to try new things Experience Experience of managing and leading a team Extensive knowledge in Paid Social Good top level knowledge in all 3 channels (Paid Social, PPC and Affiliates) Multi-channel digital marketing awareness Multi-channel digital marketing experience Advanced strategy setting and implementation experience Experience in ecommerce and understanding of the retail sector in the context of digital marketing Experience in client management What We Offer Remote Working Allowance We pay all Genies £126 per month WFH allowance Flexible Working We provide flexibility in working options and work in a distributed team model 25 Days Annual Leave Bank Holidays Enhanced Absence and Family Leave Policies Workplace Pension Your 4% employee contribution is matched by Genie via salary exchange Employee Referral Scheme A bonus payment if we hire someone you recommend Electric Car Scheme Allows you to lease an electric car through salary exchange, giving savings on Tax and NI Cycle to Work Scheme The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange Genie Academy Our in-house training helps develop talented people into world-class digital marketers. Courses cover all aspects of the business Quarterly Social Events We all get an afternoon off each quarter to attend a staff social. Events range from bowling and punting to cocktail making and quizzes Access to Spill Professional therapist sessions Wellness Activities Workshops and support sessions cover everything from crafting, exercise, posture and staying fit in the workplace through to managing both stress and financial wellbeing Wellbeing Perks Paid eye tests, contribution towards glasses for DSE use and a yearly flu jab reimbursement Genieversaries Work anniversary awards give gratitude to Genies for their dedication and commitment to the business We look forward to receiving your application Diversity, Equity & Inclusion Genie is committed to creating a diverse, equitable and inclusive experience for our Genies and clients, in turn fostering a safe and happy workplace where everyone can be their authentic selves and thrive. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know via applygenieventures.co.uk