Accurately take minutes and transcribe when necessary as agreed with the Administration Team Leader and type general administrative correspondence from audio and written materials, and from electronic equipment using Microsoft Office Professional Suite Answering and dealing with client / patient telephone enquiries in a confidential and helpful manner, using tact and diplomacy at all times and channelling enquiries, as appropriate to staff members (clinical and non-clinical). Ensure the implementation and operation of Systems for all services providing outpatient appointments and within the community, process all client paperwork using Trust and partnerships information systems Preparation and processing of documents relating to Mental Health and Specialist Services including photocopying, and attending to postal collections / deliveries. Ensure that electronic and written records and systems for patients and staff are accurately and appropriately maintained.