Salary: £6.40 per hour
Type: Full Time - Monday to Friday
Department: Aftersales
Location: Pulman Volkswagen, Sunderland
Pulman is seeking an outstanding person to join our fantastic company on our apprenticeship programme, working within our friendly Aftersales team at our Volkswagen dealership in Sunderland.
The Role:
As a Service Advisor, you will be responsible for dealing with customers on a daily basis. You will be part of a team that delivers a fantastic customer experience.
You will complete a 2-year Customer Service apprenticeship at a local college, during which you will learn about the technical details of vehicles, best practices for dealing with customer queries, Skoda brand standards, and how to generate business opportunities in aftersales.
You must be customer-focused and highly organized with the ability to work with several different departments to deliver a first-class service.
This is a fantastic opportunity where you benefit from full-time paid employment while studying towards your qualification.
The Candidate:
* Able to use own initiative.
* Prompt, reliable, and trustworthy.
* Willingness to learn.
* Strong organizational skills.
To be successful, we need enthusiastic, customer-focused people with a real interest in the motor industry.
If you want to work in a friendly, innovative environment with a great social scene and opportunities for progression, then get in touch!
About Pulman:
At Pulman, we pride ourselves on delivering a fantastic customer experience every time. We are a top Volkswagen Group retailer representing Volkswagen, SEAT, and ŠKODA, with sites in Durham, Sunderland, and Cramlington. With over 250 people across our group, we are truly one big Pulman family. We aim to match and exceed customers' expectations while providing a truly enjoyable experience.
How to Apply:
If you think you have what it takes to succeed in an exciting and challenging career in the motor industry, then this could be the opportunity for you.
Please send your CV and a cover letter. Share your expertise and experience and tell us why you are the perfect fit for our team!
Employee Benefits:
People are at the heart of the Being Pulman Culture. That is why we offer our amazing employees a fantastic rewards and benefits package alongside competitive industry salaries.
Annual Leave: 25 days annual leave plus bank holidays. For every 5 years worked at Pulman, increase your holidays by an extra day up to 30 days per annum.
Retail Savings: Access hundreds of retail discounts including grocery e-vouchers for online and in-store use. Save up to 51% on holidays abroad and in the UK. Save up to 27% on leading cinemas. Available for yourself and your household.
Health & Wellbeing: Looking after our staff's health and wellbeing is a top priority. We have partnered with SAGE to offer all our employees access to legal, financial advice, and counselling. With OnDemand GP, our employees can cut waiting times and admin with GP video consultations and prescriptions sent directly to local pharmacies. Gym discounts are available at over 3000 participating health & leisure centres. Hapi-life is a resource library available to all our employees to support various wellbeing topics and services.
Medical Care: All our employees can claim one eye test, one dental check-up, and one flu jab per year.
Pensions and Insurance: Pulman pays 4% of an employee's annual salary into the workplace pension. Death in service insurance is also included for all Pulman employees.
Uniform: Refresh your uniform once per year for free.
We regret that, due to the volume of applications, we are only able to contact successful candidates. If you don’t hear from a member of our team within 28 working days of submission, you have not been successful on this occasion. At Pulman Group, we take your privacy seriously. We will not pass on your details to a third party. We are committed to keeping your data safe and secure. To find out more about how we use your data and your rights, you can view our recruitment policy.
Join Us:
Looking for a career at Pulman? Search all current vacancies.
Learn all about Being Pulman, the Pulman values, and culture.
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