The Senior Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a sole contributor or part of a larger project team. This person leads the implementation through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects combine on-site and remote work and provide a very dynamic work environment.
To ensure the clients' and Company's needs are met, the Senior Technical Consultant will regularly collaborate with other members of the Delivery team and colleagues from a range of departments, such as Sales, Presales, Product Management, Development, Customer Success, Operations and senior management.
The Senior Technical Consultant has developed a specialization within a specific domain of expertise. They are capable of working independently as well as in teams. A senior consultant is often responsible for the completion of a part of a project or activities for which they lead a small team. This person is client oriented and explores sales activities.
Responsibilities:
* Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.
* Manage the technical proposal process and ensure that information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
* Develop user interfaces, databases and backend logic for the integration of a labelling system with various third-party systems such as ERPs, WMS, MES or PLC.
* Perform installation, configuration, deployment, administration, and maintenance of solutions that implement industry standards using cloud and/or on-premises.
* Create and execute user acceptance testing materials.
* Provide labeling process and solution consulting.
* Proactively communicate statuses to Project Manager including identifying potential roadblocks.
* Assist in the coordination of project activities such as schedules, subcontractor interactions, report creation, presentation preparation, and status reporting.
* Manage minor and medium sized solution implementation projects.
* Provide third level technical support on-site and remotely.
* Ensure a high level of customer satisfaction through the effective delivery of services.
* Instill trustworthy and resourceful relationship between clients, partners and Loftware.
Required Qualifications:
* Bachelor's degree or equivalent with 3-5 years in a technology environment.
* Experience with object-oriented programming (C# / .NET Framework) and scripting (VBScript, Python).
* Experience with database management, including Microsoft SQL Server 2012+ and PostgreSQL.
* Windows Server 2016+ management (IIS, Active Directory).
* Experience with Microsoft Visio, and Agile Development Methodology.
* Self-motivated with excellent problem-solving, troubleshooting, organization, and time management skills.
Advantageous Experiences:
* Experience with cloud platforms like AWS.
* Fluent in German, Italian, Spanish, or French.
* Familiar with communication channels (TCP/IP, HTTP, RESTful services) and network principles (DNS, DHCP).
* Worked in the Labelling Industry.
Soft Skills:
* You must be tenacious, intelligent, and entrepreneurial in nature.
* Excellent written and verbal communication skills are an absolute must.
* Able to build trust and rapport quickly.
* Competitive drive and determination.
* Strong communications skills.
* Strong interpersonal skills.
* Strong problem-solving skills.
* Self-starter with a strong work ethic.
* Must be able to grasp technical concepts quickly.
* Driven to create value in a growing organization.
* Commitment to ensure customer deadlines are met.
* Ability to learn new technology through self-study.
* Ability to maintain professional relationships and work independently.
* Make technical presentations and provide solution training.
* Solid organizational skills and basic project management skills.
Travel Requirements:
* Must be able to travel up to 20% of the time to customer sites.
* Global Travel may be required.
* Driver's license is required.
Flexible Working Hour Requirement:
* Flexible working is expected, different clients will be in various regions. This means you may need to split your workday into different segments depending on the clients. The flexibility allows you to work between the hours of 8 AM and 9 PM, depending on where the clients are located and their needs.
Who We Are:
Loftware’s end-to-end cloud-based labeling platform helps businesses of all sizes manage labeling across their operations and supply chain; our solutions are used to print over 51 billion labels every year. Offering the industry’s most comprehensive digital platform, with SaaS, cloud-based and on-premise solutions, Loftware redefines how enterprises create, manage and print complex labeling and packaging artwork and scale across their operations.
Loftware solutions integrate with SAP, Oracle, and other enterprise applications to produce mission-critical barcode labels, documents, RFID smart tags and packaging artwork. Our combined platform – whether for labeling, artwork management or both – enables customers to uniquely meet regulatory mandates, mitigate risk, reduce complexity, ensure traceability, improve time to market and optimize costs as they meet customer-specific, brand, regional and regulatory requirements with unprecedented speed and agility. Loftware is a multinational corporation with entities in the US, Slovenia, the UK, Germany, Singapore and China.
We win with inclusion:
At Loftware, inclusion, diversity, and belonging are paramount to our success and our culture. We are an equal opportunities employer. This means we are committed to recruiting qualified applicants regardless of race, color, religion, age, sex, gender, national origin, disability, or protected veteran status. We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Working for the undisputed global leader in a business-critical industry offers unparalleled possibilities.
* Our team is made up of the most talented, curious, and inspiring people in their fields, each bringing something unique to the table.
* We use the power of the global team.
* We set you up for success. We offer comprehensive training to all employees and place an emphasis on employee development.
#Makeyourmark with Loftware and apply today!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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