New Opportunity Global Head of Retentions About Us: EposNow are transforming the business owner experience by putting the power of fintech in their hands. We offer comprehensive tools for point of sale and embedded finance, (including payments, banking, and lending) to our 77,000 incredible business merchants worldwide, helping everyone from micro-sized businesses to enterprise companies succeed. Our ultimate mission is to make commerce accessible for everyone. With personalised career progression plans, exciting opportunities to work with new tech (like AI), and an inclusive culture and help shape the future of business solutions. The Role: Are you ready to lead the charge in customer loyalty and retention? Your expertise will shape the future of customer engagement on a global scale We are are seeking an inspiring Global Head of Retentions to join our leadership team in Norwich, UK. In this critical role, you’ll drive strategies to boost customer satisfaction, tackle churn head-on, and enhance every step of the customer journey. This isn’t just a role; it’s a chance to lead impactful change, collaborate across departments, and directly contribute to our goal of a industry leading NPS score. Key Highlights: Customer-Centric Leadership: Oversee a dedicated team focused on delivering top-tier retention strategies and resolving complaints with precision. Data-Driven Success: Leverage Salesforce and advanced reporting to ensure no gaps in customer care, transforming insights into actionable improvements. Empower Customers: Design tailored retention programs to keep clients engaged and satisfied, while addressing and reducing churn across the board. Fast-Paced Resolution: Set the bar high with efficient complaint management, aiming for resolutions within 24 hours. This is your chance to leave a legacy in customer retention, shaping a team that thrives on innovation and customer satisfaction. If you're driven by excellence and ready to lead with impact, this is where your journey begins Whats on offer: Competitive salary Fun & high performance culture Career progression opportunities – our philosophy is to promote internally Loads of employee benefits through our award winning program Flexible working environment Up to 25 days leave, plus birthdays off