91857 - Case Administrator - Programmes - Kendal/Carlisle
Number of jobs available: 1
Detail of reserve list: 12 Months
Region: North West
City/Town: Carlisle, Kendal
Building/Site: NPS BUSHER LODGE KENDAL, LA9 4RF, NPS GEORGIAN HOUSE CARLISLE, CA3 8DR
Grade: Other
NPS Pay Band: 2 National
Post Type: Permanent
Working Pattern: Full Time
Role Type: Administration / Corporate Support
Will the successful applicant have line manager responsibilities? No
Overview of the job
This is an administrative job within the National Probation Service.
Summary
The jobholder will provide administrative support within the National Probation Service (NPS), ensuring that staff and service users are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives.
In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.
This role may involve some out of hours work.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
Responsibilities, Activities & Duties
The job holder will be required to carry out the following responsibilities, activities and duties:
1. Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases.
2. Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
3. Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
4. Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
5. Provide cover for an effective and efficient reception and telephone enquiry service.
6. Act as single point of contact within unit for specialist area of work as required.
7. Deal fairly, effectively and firmly with a range of Service users, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
8. Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.
9. Carry out enforcement administration as required.
10. Where necessary, issue petty cash/vouchers/warrants for travel costs etc., maintaining appropriate records in line with local office financial procedures.
11. Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases.
12. Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed.
13. Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
14. Undertake specific Visor administration tasks in accordance with the procedures.
15. Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points.
16. Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required.
17. Provide cover within the unit and to other units within the LDU and Division as appropriate.
18. Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies.
19. Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes.
20. To work within the aims and values of NPS and NOMS.
The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.
Behaviours
* Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present difficult or aggressive behaviour.
* Use and work on own initiative.
An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.
Technical requirements
Good keyboard and IT skills including proficiency in MS Office Word, and basic skills in Excel. Possess basic numeric skills.
Ability
Ability to use databases.
Working Arrangements & Further Information
The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home (please be aware that this role can only be worked in the UK and not overseas). Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review.
For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office. This will be discussed and agreed on the completion of pre-employment checks.
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Standard full-time working hours are 37 hours per week excluding breaks which are unpaid. HMPPS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the HMPPS’ Flexible Working policy.
Benefits
The MoJ offers a range of benefits:
* Annual Leave: Annual leave is 25 days on appointment and will increase to 30 days after five years’ service, plus public holidays. Leave for part-time and job share posts will be calculated on a pro-rata basis.
* Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS) run through the Greater Manchester Pension Fund (GMPF). Please visit www.gmpf.org.uk for further information.
* Training: The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
* Networks: The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management.
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace.
For more information on applying for a role as a candidate with a disability or long-term condition, please see our Disability Confident Scheme Frequently Asked Questions webpage.
Diversity & Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found.
Success Profiles will enable a fairer and more inclusive method of recruitment by enabling us to assess the range of experiences, abilities, strengths, behaviours and technical/professional skills required for different roles.
We have provided detail of the assessment stages and areas being assessed to help you prepare for completing your application form, and to advise of what will be assessed following this, if you successfully pass the application stage.
Application form stage assessments
Behaviours
Making Effective Decisions - 250 word limit
Managing a Quality Service - 250 word limit
Delivering at Pace - 250 word limit
Experience
CV
A sift based on the lead behaviour, Making Effective Decisions, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, where all behaviours will then be considered.
Interview stage assessments
There is 1 interview stage for this vacancy.
Behaviours
Making Effective Decisions
Managing a Quality Service
Delivering at Pace
Strengths may also be assessed at interview but these are not shared in advance.
A Great Place to Work for Veterans
The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria.
Redeployment Interview Scheme
Civil Service departments are expected to explore redeployment opportunities before making an individual redundant.
This job is broadly open to the following groups:
* Nationals of the Republic of Ireland
* Nationals of Commonwealth countries who have the right to work in the UK
* Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
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